Why rDNS matters for mail!

My old ISP had gone to hell. They had started shaping and throttling traffic aggressively and I simply wasn't getting what I paid for...

The result being that I moved to a new ISP (Vox Telecom). I signed up and eagerly awaited my details via email, yet they never arrived.

As I manage my own email server I decided to log in, and see if I could spot any issues, which I soon did.

Vox's mail servers aren't configured correctly (go figure). They a) haven't setup rDNS and b) resolve to a local DNS entry - so my mailserver had blocked them.

Checking mail logs I found:

Nov 20 18:59:22 meyling postfix/smtpd[9332]: NOQUEUE: reject: RCPT from unknown[]: 450 4.7.1 : Helo command rejected: Host not found; from=help@voxtelecom.co.za to=me@mydomain.co.za proto=ESMTP helo=

I reject mail if I can't verify the helo hostname - as it not being verifiable generally means you're a SPAMMER.

root@meyling:/# cat /etc/postfix/main.cf | grep reject_unknown

A quick dig on the IP confirms what I suspected. They've got no rDNS record for the IP set and thus any decent mailserver will refuse their mail.

root@meyling:# dig -x

; <<>> DiG 9.9.5-9+deb8u3-Debian <<>> -x ;; global options: +cmd ;; Got answer: ;; ->>HEADER<<- opcode: QUERY, status: NXDOMAIN, id: 54847 ;; flags: qr rd ra; QUERY: 1, ANSWER: 0, AUTHORITY: 1, ADDITIONAL: 1

;; OPT PSEUDOSECTION: ; EDNS: version: 0, flags:; udp: 4096 ;; QUESTION SECTION: ; IN PTR

;; AUTHORITY SECTION: 37.203.209.in-addr.arpa. 189 IN SOA ns1.datapro.co.za. hostmaster.datapro.co.za. 2013013004 1800 900 86400 3600

;; Query time: 0 msec ;; SERVER: ;; WHEN: Fri Nov 20 19:31:13 SAST 2015 ;; MSG SIZE rcvd: 120

So they need to setup rDNS and configure the server to use titania.localdomain as the server name if applicable.

Additionally they're not conforming to RFC 2821 (https://www.ietf.org/rfc/rfc2821.txt) for mail and for a huge ISP that offers connectivity / hosting / mail - I'd expect more:

"The domain name given in the EHLO command MUST BE either a primary host name (a domain name that resolves to an A RR) or, if the host has no name, an address literal as described in section"

I've let their support know, but I doubt they'll bother to fix. For now I'll whitelist them in my Postfix config. If you're interested in how, then check the next post.